These terms govern accounts on Core, the Engineer portal and the Supplier portal (together, the "platform"), run by 16Psyke LLC, a Wyoming limited liability company. The master services agreement a client signs, the supply agreement a supplier or an engineer's company signs, and each work order or seat contract take precedence over these terms for the matters they cover. These terms cover everything else about using the platform.
Accounts
- A client or channel partner account needs a work email on the organisation's own domain and a person authorised to act for that organisation. Free-mail addresses are not accepted. We may ask for evidence that the organisation is a real buyer before activating the account.
- A channel partner names the end client on each request.
- An engineer account belongs to one person, who must be the person it describes. A supplier account belongs to the supplier and the people it authorises.
- You are responsible for what is done with your sign-in, and you tell us at once if it is compromised.
Requests are free, and this is what free covers
Requesting engineers costs nothing. You pay only when an engineer works, under a signed work order. To keep requests free for everyone, these limits apply to every client account:
- Profiles are masked (no names, employer names or contact details) until the engineer agrees to meet you. Contact details are shared only under a signed work order.
- After three meetings with no decision on an account, the account pauses until we speak with you.
- Every view and request is logged, and the pages you see carry a per-account watermark.
- No export, copying, scraping or automated access of any kind, and no use of the platform to recruit for anyone other than your own organisation or, for a channel partner, the named end client.
We may suspend an account that breaks these limits.
Hiring through 16Psyke, and not around it
Every engineer you meet through the platform is introduced by 16Psyke. If your organisation, or anyone connected with it, engages an engineer you met through the platform other than through 16Psyke within 12 months of the introduction, in any capacity (employment, contract, through another agency, or through the engineer's company), a fee is payable to 16Psyke; the amount and when it is due are set out in the master services agreement. Engineers and suppliers accept the mirror obligation in their agreements.
What we promise, and what we do not
- Identity checked twice. An engineer marked Assayed has passed an identity check at the Assay and will pass one again on day one of any engagement.
- No swap without your consent. We never replace an engineer on an engagement without the client's written consent recorded on the platform.
- The Assay is an assessment, not a guarantee. It is a recorded technical interview run by a 16Psyke architect, with the architect's written read. It tells you what we saw. It does not warrant that an engineer will perform, and you make your own hiring decision.
- Sample data shown on the website and in demonstrations is fictional and labelled.
Engineers
- You own the words on your profile. A supplier or a 16Psyke representative may propose text; you confirm it. You may edit, pause or delete your profile at any time.
- You confirm that what you tell us about your work status, your company and your availability is true, and you tell us when it changes.
- You belong to at most one supplier at a time, and only when you confirm that relationship. You can leave a supplier between contracts, never during one.
- Your Assay recording is shown only to a client who has requested you. You can ask us to delete it, subject to the retention periods in the privacy policy.
- One client at a time while on an engagement through 16Psyke, as your seat contract will say.
Suppliers
- You confirm that every engineer you add is employed by you, that your documents are current, and that you hold any work authorisation your engineers need for the worksite named in a seat contract.
- One employer: the engineer on a seat contract is on your payroll, not another company's.
- Your engineers confirm monthly that you have paid them. Two missed confirmations suspend new contracts.
- Insurance certificates must be current; an expired certificate pauses new contracts, never running ones.
Payment
Rates, payment terms and invoicing are in the signed agreements and the work order or seat contract, not here. Nothing on the platform is a quote until it is in a signed document.
Data
We handle personal data as the privacy policy says. Clients agree not to store or share profile data outside the platform beyond what a hiring decision requires, and to delete it on request.
Availability and changes
The platform may be unavailable for maintenance or for reasons outside our control. We may change the platform and these terms; material changes are notified to account holders by email before they take effect.
Liability
To the extent the law allows, 16Psyke LLC is not liable for indirect or consequential loss arising from use of the platform, and its total liability under these terms is limited to the fees paid to 16Psyke by the client in the 12 months before the claim, or USD 1,000 for accounts that have paid nothing. The signed agreements set liability for engagements. Nothing here limits liability that cannot be limited by law.
Ending an account
You can close your account at any time. We can close or suspend an account that breaks these terms, after notice where practical. Obligations that by their nature continue (the hiring-around fee, confidentiality, data deletion) survive.
Law
Wyoming law and courts, as in the website terms.
Contact
[email protected], +1 908-538-6210. 16Psyke LLC, a Wyoming limited liability company.